by Sandra Bauer, Deputy Chief Executive, Neighbourhood Watch Network

For most people, an email address is more than just a way to send messages. It is linked to bank accounts, online shopping, utility bills, community groups and years of personal contacts.  
 
So we know that Virgin Media’s announcement that it is changing how email accounts are managed might cause concern, particularly about online scams or fraud. Whenever large organisations ask customers to update accounts, make decisions or move services, fraudsters often see an opportunity. 

Virgin Media has announced a change to email services for addresses ending in:  
@ntlworld.com, 
@blueyonder.co.uk 
@virgin.net  
@virginmedia.com  

You can read the news item we published here.  Essentially Virgin have announced these emails are being transferred to Junara, a specialist email provider. Customers who wish to keep using their existing email address will need to move to the new service. Those who do not want to do so can choose to move to a different provider or close their email account.  

While this change may be straightforward for many people, it also creates conditions for phishing scams. Criminals know that customers will be expecting emails about account changes. They may send convincing-looking messages designed to steal passwords, personal information or payment details.

The good news is that there are some simple ways to stay safe, and I wanted to share the advice we had to help people. First, be cautious of any unexpected email, text message or phone call claiming to be about your Virgin email account.  
 
Virgin Media has stated that it will not include clickable sign-up links in emails about the migration. Instead, customers will be directed to visit the official Virgin Media website for information. If you receive a message urging you to click a link immediately, treat it with suspicion. 

Second, remember the tactics scammers commonly use. Fraudsters often create a sense of urgency, claiming that your account will be closed unless you act right away. They may also try to build trust by pretending to be from a genuine organisation or suggesting that everyone else has already taken action. Recognising these tactics can help you avoid making a rushed decision.  

Third, follow the ‘Take Five’ approach to fraud prevention. Give yourself five minutes to think seriously about the ask. Scammers like to rush people.  

  • Stop and think before sharing information. 
  • Challenge unexpected requests, even if they appear genuine. 
  • Protect yourself by contacting your bank and reporting concerns if you think you have been targeted.  

For Neighbourhood Watch members, this is also a good opportunity to review the email address linked to your Neighbourhood Alert account. If you decide to move away from a Virgin email address, remember to update your account details so you continue receiving important local alerts and crime prevention information.  

Fraud is now the most common crime in the UK, and scammers are becoming increasingly sophisticated in the way they target people online. That is why we are sharing this information. We want everyone to be prepared, understand what legitimate communications look like, and feel confident spotting the warning signs of a scam.  

The change to Virgin email services does not have to be complicated, but it does require vigilance. By relying on official information, taking your time and questioning unexpected requests, you can make the transition safely and help ensure that criminals do not profit from the confusion that often surrounds major account changes.