Become a Membership Support Administrator (MSA)

A Membership Support Administrator (MSA) is a specialised volunteer who is granted access to a set of Neighbourhood Watch scheme management tools to support the Force Association in approving schemes and managing the membership database for their area.

The role is very important as an MSA is often the first person from Neighbourhood Watch who welcomes new members and supports new Coordinators to the Neighbourhood Watch family.

 

The role of a MSA 

Supporting members and volunteersLooking after the data
Welcome new members and volunteersUpdate user contact data
Supporting Coordinators to start their schemeProduce reports
Manage scheme mappingDeal with communication issues
Recruit Area CoordinatorsEncourage people to activate their accounts
Identify areas to recruit more schemesManage account demographical data
Add members to local Neighbourhood Watch schemes 
Send messages to local areas about local news 

 

Application Process 

To become a MSA you will need to have the following skills:

  • Have moderate computer skills
  • Know the Neighbourhood Watch structure of members and schemes
  • People skills
  • Good organisational skills
  • Ability to work alone or as a team
  • Ability to prioritise

 

To apply, please follow the steps below:

  • Have a conversation with your Force Area Association Chair about your desire to apply
  • If agreed, complete the Application Form (in downloads below)
  • Ask the Association Chair to confirm they are happy to endorse the application and identify which areas that you will cover.  If there is no Association, your application must be supported by a senior police officer with the rank of Inspector or above.
  • Send your completed form, by email, to enquiries@ourwatch.org.uk

Training and support offered

Once you have your application approved, you will have to complete the following training:

  • GDPR Training - online course
  • Two-hour basic overview skill training

After completion of the training, you will have access to:

  • Specialised Knowledge Hub pages
  • MSA Newsletter (twice a year)
  • Monthly micro-training support

For more information on what is involved, contact your local Association. If you do not have one please contact us.