Essex Community Agents

In a nutshell, what is this initiative?

The project aims to provide support to vulnerable adults and their carers within their communities in Essex, with a target of 6,000 referrals per year.

When did it start?

It began in September 2015.

Who is involved?

The partner organisations are:

  • Rural Community Council of Essex (RCCE) – the managing agents
  • Essex Neighbourhood Watch Association
  • British Red Cross
  • Age UK Essex
  • What does the project do?

    The RCCE works with British Red Cross to manage 36 Community Agents (CAs) who visit clients in their homes to help with:

  • Getting out and about
  • Support in their home
  • Filling in forms
  • Meeting people
  • Healthy living
  • Money worries
  • Caring for someone
  • The CAs are supported by 72 community-based volunteers, who are recruited and trained by Red Cross.

    Essex Neighbourhood Watch Association has a seat on the project Board. Neighbourhood Watch acts as eyes and ears for the project, identifying vulnerable people and passing their details (with their consent) to a Referral Hub.

    Age UK Essex manages The Voice Network – 36 volunteers who go out and spread the word about the CAs. They also help to identify the key issues affecting older people.

    The NHS are also involved, with links to GPs and Clinical Commissioning Groups.

    How is it funded?

    The project is funded by Essex County Council Social Care for three years, after which it is expected to become self-sustaining.

    How is it evaluated?

    The RCCE collects performance data and reports to the project Board every month.

    At the end of November 2015 the project won Essex County Council’s ‘Working in Partnership’ Award.


    Brian Goodwin, RCCE –

    Files Attached

    Click link to Download

  • Case-Study-Essex-Community-Agents.pdf